eCommerce Applications
99.69 % uptime
Jan 2022
Feb 2022
Mar 2022
Retailer Dashboard
100 % uptime
Jan 2022
Feb 2022
Mar 2022
SMS Communications
100 % uptime
Jan 2022
Feb 2022
Mar 2022
Printer Service
100 % uptime
Jan 2022
Feb 2022
Mar 2022
Olla API
100 % uptime
Jan 2022
Feb 2022
Mar 2022
Integrations
100 % uptime
Jan 2022
Feb 2022
Mar 2022
AeroPay
100 % uptime
Jan 2022
Feb 2022
Mar 2022
AlpineIQ
100 % uptime
Jan 2022
Feb 2022
Mar 2022
Cova
100 % uptime
Jan 2022
Feb 2022
Mar 2022
Dauntless
100 % uptime
Jan 2022
Feb 2022
Mar 2022
Flowhub
99.75 % uptime
Jan 2022
Feb 2022
Mar 2022
Greenbits
100 % uptime
Jan 2022
Feb 2022
Mar 2022
Headset
100 % uptime
Jan 2022
Feb 2022
Mar 2022
Klicktrack
100 % uptime
Jan 2022
Feb 2022
Mar 2022
Onfleet
100 % uptime
Jan 2022
Feb 2022
Mar 2022
springbig
100 % uptime
Jan 2022
Feb 2022
Mar 2022
Treez
100 % uptime
Jan 2022
Feb 2022
Mar 2022
Service Providers
100 % uptime
Jan 2022
Feb 2022
Mar 2022
AWS
100 % uptime
Jan 2022
Feb 2022
Mar 2022
Twilio
100 % uptime
Jan 2022
Feb 2022
Mar 2022
SendGrid
100 % uptime
Jan 2022
Feb 2022
Mar 2022

Notice history

Mar 2022

Degraded Store Accessibility
  • Resolved
    March 07, 2022 at 5:21 PM

    This incident has been resolved and full accessibility to online stores has been restored.

    On behalf of the entire team, we sincerely apologize for this incident and the impact it’s had on your business. We understand the responsibility we hold, and trust you place in us as your eCommerce provider. We deeply appreciate your patience and understanding as we worked through this.

    The root of this issue originated with a server configuration that was invalidated today due to an automated update, which resulted in a cascading effect that prevented our store servers from restarting properly.

    We’re reviewing our current safeguards and will be enhancing our automated protocols to ensure this type of issue doesn’t reoccur going forward.

    We’re going to meeting together as a team to conduct a full review of this incident, and will be sharing more information with a detailed post-mortem tomorrow.

  • Update
    March 07, 2022 at 3:00 PM

    Update 7: Our engineering team has identified the root cause of this issue and are currently finalizing a fix to restore full accessibility to store sites. We're working to resolve this issue ASAP.

    We'll continue to post updates in real-time via this status page.

    We understand the impact any downtime has and appreciate your patience while we work through this!

  • Update
    March 07, 2022 at 2:24 PM

    Update 6: Our engineering team has identified the root cause of this issue and are currently finalizing a fix to restore full accessibility to store sites. We're working to resolve this issue ASAP.

    We'll continue to post updates in real-time via this status page.

    We understand the impact any downtime has and appreciate your patience while we work through this!

  • Update
    March 07, 2022 at 1:48 PM

    Update 5: Our engineering team has identified the root cause of this issue and are currently finalizing a fix to restore full accessibility to store sites. We're working to resolve this issue ASAP.

    We'll continue to post updates in real-time via this status page.

    We understand the impact any downtime has and appreciate your patience while we work through this!

  • Update
    March 07, 2022 at 1:11 PM

    Update 4: Our engineering team has identified the root cause of this issue and are currently finalizing a fix to restore full accessibility to store sites.

    We'll continue to post updates in real-time via this status page.

    We understand the impact any downtime has and appreciate your patience while we work through this!

  • Update
    March 07, 2022 at 12:23 PM

    Update 3: Our engineering team has identified the root cause of this issue and are currently finalizing a fix to restore full accessibility to store sites.

    We'll continue to post updates in real-time via this status page.

    We understand the impact any downtime has and appreciate your patience while we work through this!

  • Update
    March 07, 2022 at 11:44 AM

    Update 2: Our engineering team has identified the root cause of this issue and are currently working on deploying a fix to restore full accessibility to store sites.

    We'll continue to post updates in real-time via this status page.

    We understand the impact any downtime has and appreciate your patience while we work through this!

  • Identified
    March 07, 2022 at 11:07 AM

    Update 1: Our engineering team has identified the root cause of this issue and are currently working on deploying a fix to restore full accessibility to store sites.

    We'll continue to post updates in real-time via this status page.

    We understand the impact any downtime has and appreciate your patience while we work through this!

  • Investigating
    March 07, 2022 at 10:38 AM

    Some retailers have reported slow load times or inability to access their Online Store. We are currently investigating the situation and will post updates every 30 minutes during our investigation and subsequent resolution.

Jan 2022 to Mar 2022