Customers have reported application performance has returned to normal, and all internal monitors have returned to a stable status.

We are confidently marking this issue resolved for now.

If you continue experience any performance issues within the Olla Dashboard, please hard-refresh your browser / clear your cache, log back in and this should resolve your issue. If you still continue experiencing any issues, please notify support@olla.co or use our in-app chat ASAP for additional support.

On behalf of the entire Olla team, we deeply apologize for this inconvenience.

Wishing you all the Happiest of Holidays this season!

- Team Olla

We are investigating reports of slow performance across our platform.

The team has identified the root-cause of this degraded performance and implementing a fix now.

We are incredibly sorry for the inconvenience, and will continue to provide updates ever 30 minutes until this incident has been resolved.

The issue with Account logins has been resolved, and all existing accounts are able to login without issue! Please refresh the Dashboard before logging back in if your account was previously affected.

The issue with Account logins has been resolved, and all existing accounts are able to login without issue. Please refresh the Dashboard before logging back in if your account was previously affected. We will continue to monitor and post real-time updates here!

Some retailers have reported issues logging into their Olla Dashboard. Our engineering team has identified the root cause of these issues and are currently working on deploying a fix to resolve this issues ASAP. Please chime into the support chat or reach out via support@olla.co if you're encountering issues logging in. We'll continue to post updates in real-time via this status page.

The issue with Collection items displaying discounts has been resolved, and all Collections are displaying accurate pricing! Please refresh the store page if you haven't already viewed the update.

**The issue with Sales Associate accounts has been resolved, and all existing Sales Associate Accounts are able to login without issue. Please refresh the Dashboard before logging back in with a Sales Associate account if it was previously affected.

New Sales Associate accounts can also be created if necessary from the Manage Team page of the Dashboard.**

Some retailers have reported issues logging into their Olla Dashboard with Sales Associate accounts, and Collection items showing discounts for products not currently in an active sale.

The issue with Sales Associate accounts has been resolved, and new Sales Associate accounts can be created if necessary from the Manage Team page of the Dashboard. Please refresh the Dashboard before logging in with newly created accounts.

For any affected Collection item pricing, the final checkout price is being displayed accurately on the checkout page.

We are currently working on deploying a fix for the Collection pricing issue.

We'll continue to post updates in real-time via this status page.

Some retailers have reported issues logging into their Olla Dashboard with Sales Associate accounts, and Collection items showing discounts for products not currently in an active sale.

For any affected Collection item pricing, the final checkout price is being displayed accurately on the checkout page.

Our engineering team has identified the root cause of these issues and are currently working on deploying a fix to resolve these 2 issues ASAP.

We'll continue to post updates in real-time via this status page.

This incident has been resolved. Full inventory sync performance for Korona/Dauntless POS users has been restored.

We are receiving reports of delayed sync times for inventory updates for retailers using Korona/Dauntless POS. Our engineers have identified the root cause of this issue, and are working on resolving this ASAP. We will continue to provide updates here until this issue has been fully resolved.